Automate Customer Support Without Expanding Your Team

We design custom AI systems that handle repetitive support inquiries, route complex issues to specialists, and keep customers happy - so your team focuses on what matters most.

Why Companies Automate Customer Support

Your support team is overwhelmed. As a result, tickets pile up, response times stretch from hours to days, and your best agents spend half their time answering the same questions repeatedly. Meanwhile, customers get frustrated waiting for help, and complex issues that need expert attention get buried in the noise.

The result? Burned-out support staff, angry customers, and a support budget that keeps growing. Meanwhile, satisfaction scores decline. That’s why mid-market companies automate customer support to scale without hiring.

Pain Points:

  • Support agents waste hours on repetitive questions that automation can handle
  • Response times suffer as ticket volume grows
  • Complex issues wait while agents handle simple requests
  • No consistent triage process – everything lands in one queue
  • Can’t scale support without hiring more people
  • Customer satisfaction drops as wait times increase

Custom Support Automation Built for Your Business

First, we design and implement intelligent customer support systems tailored to your products, services, and support workflow. Using FlowRunner and AI agents, we build automation that captures every support request from email, chat, phone, or web forms. The system then automatically categorizes, prioritizes, and either resolves simple issues or routes complex ones to the right specialist.

Every business has different support needs and different types of inquiries. Our team analyzes your ticket history, interviews your support team, and builds a custom solution that handles your specific mix of common questions, technical issues, billing inquiries, and escalations.

What We Build For You:

  • AI-powered ticket triage – Automatic categorization and priority assignment based on issue type and urgency
  • Automated responses for common issues – AI handles FAQs, password resets, status checks, and routine requests
  • Intelligent routing – Complex issues reach the right specialist based on product, skill set, or workload
  • Customer communication workflows – Automated status updates, follow-ups, and satisfaction surveys
  • Full integration – Connect to your helpdesk (Zendesk, Freshdesk, Intercom), CRM, and knowledge base

How We Automate Customer Support for Your Business

We design and implement intelligent customer support automation systems tailored to your products, services, and workflow. Using FlowRunner and AI agents, we build custom automation that captures every support request from email, chat, phone, or web forms. The system then automatically categorizes, prioritizes, and either resolves simple issues or routes complex ones to the right specialist.

Every business has different support needs and inquiry types. That’s why our team analyzes your ticket history, interviews your support team, and builds a solution that handles your specific mix of common questions, technical issues, billing inquiries, and escalations. This is how companies automate customer support to scale efficiently.

What We Build For You:

  • AI-powered ticket triage – Automate support ticket categorization and priority assignment based on issue type and urgency
  • Automated responses for common issues – AI handles FAQs, password resets, status checks, and routine requests
  • Intelligent routing – Complex issues reach the right specialist based on product, skill set, or workload
  • Customer communication workflows – Automated status updates, follow-ups, and satisfaction surveys
  • Full integration – Connect to your helpdesk (Zendesk, Freshdesk, Intercom), CRM, and knowledge base

Our 4-Step Process

Midnight Flow's four-step automation process: Discovery and analysis, system design, build and integration, deployment and optimization

Step 1: Analyze Your Support Data. We review your ticket history, identify the most common issues, and map your current support workflow to find automation opportunities.

Step 2: Design Your Support Automation System. Next, we define which issues can be fully automated, which need AI-assisted responses, and how to route everything else – then design the workflow specific to your team structure.

Step 3: Build & Train AI Agents. After that, using FlowRunner, we build your custom support automation with AI agents trained on your knowledge base, products, and common resolutions. We integrate with your existing tools and test with real tickets.

Step 4: Deploy & Optimize. Finally, we launch the system, train your team, monitor ticket handling, and continuously improve the AI’s responses based on customer feedback and agent input.

Why Choose Our Customer Support Automation Services

We don’t sell generic chatbot templates. Instead, Midnight Flow builds custom support automation systems on FlowRunner that match your products, services, and support processes exactly.

Our Differentiators:

AI Agents Trained on Your Business
Our AI agents train on your specific knowledge base, product documentation, and historical ticket resolutions. As a result, they provide accurate, helpful answers that match your brand voice and support standards.

Smart Escalation, Not Just Deflection
Our systems don’t just try to keep customers away from agents. Instead, they intelligently determine what can be automated versus what needs human expertise – and route accordingly with full context..

Built-In SLA Tracking and Enforcement
We build automated SLA tracking into every support system. Priority tickets trigger escalations if agents don’t respond within your target timeframe, ensuring your team addresses every issue.

Built on Technology We Control
Every automation runs on FlowRunner, the platform we own and control. Therefore, we can customize anything, integrate with any system, and continuously optimize as your support needs evolve.