One job, from the missed call to the review.
Three automations that follow one job from the call nobody answered to the review request after the work is done, on one business number and one connection to your field-service system.
- One-time build
- $1,500
- Live in
- 3 weeks*
- Your time
- About 6 hours
- After launch
- We keep it running
- Runs on FlowRunner
- $45/month**
* The timeline may need to be adjusted depending on the requirements we receive.
** FlowRunner pricing varies with the volume of calls and messages.
What you get
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Missed calls booked
Texted back in a minute, details gathered, and your CSR confirms the slot.
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Visits confirmed
Tomorrow's customers confirm by text, and reschedules go to dispatch.
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Reviews requested
Every finished job asked for a Google review, and you approve the tough replies.
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One number, one connection
All three share your texting number and your field-service system.
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One morning summary
Missed calls, unconfirmed visits, and new reviews in one message.
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Tested before launch
Each part tested on your real calls, visits, and jobs.
How it runs
One real example, start to finish.
- Runs on its own
- A person on your team decides
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Missed call, texted back
Nobody picks up, so a text goes out within minutes.
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Your CSR books it
A person decidesYour CSR gets the booking summary and replies with the window.
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Visit confirmed
The afternoon before, Mike confirms and sends his gate code.
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Stragglers called
A person decidesAnyone still unconfirmed at your cutoff gets a call from your CSR.
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Review requested
After the repair, Mike gets a thank-you text with your review link.
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Low ratings held
A person decidesA low rating waits for the owner to approve the reply.
What changes for your team
Your CSRs stop chasing callers who hung up and stop calling through tomorrow's schedule.
They work from booking summaries and a short unconfirmed list. Your dispatcher hears about changes the day before, with the job attached. The owner hears about the calls, visits, and reviews that need them, and nothing else.
The same office keeps up with a busier season, because the first reply, the confirmation, and the review request all happen on time without anyone remembering to send them. The decisions stay with people: which slot, which tech, what to say to an unhappy customer.
The first step is the one that moves revenue most. When EZ Flow Plumbing started answering every inquiry right away, booking conversion went from 25% to 75%, and they hired two more technicians to keep up.
You stay in charge.
The routine runs on its own. At these moments it stops, asks a person, and waits for the answer.
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A missed caller or a customer on tomorrow's schedule describes an emergency.
Phone call to your on-call tech or dispatcher, with the details in a follow-up text
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A booking from a missed call is ready and needs a slot.
Text or Slack message to your CSR, who replies with the window
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A customer asks to reschedule or cancel tomorrow's visit.
Slack message or text to your dispatcher, who replies with the new window
-
A new Google review comes in below the rating you set.
Text to the owner with a draft reply; the owner replies yes, sends an edit, or says they will call
Your part is small.
6 hours
of your team's time
3 weeks*
to live
* The timeline may need to be adjusted depending on the requirements we receive.
Project start
Monday, November 2
Going live
Monday, November 23*
An estimate, if we start next Monday.
Want to start Monday, November 2?
Book a callWhat can move the date
- Business texting registration for your number, which the carriers review on their own schedule.
- Calls arriving on several numbers or phone providers that each need connecting.
- Your team's time to review the test runs and approve go-live for each part.
Works with what you already use
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Twilio, RingCentral, or CallRail
One business number for all three parts: catches missed calls, sends every text, hears every reply, and places the emergency calls.
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ServiceTitan, Housecall Pro, or Jobber
One connection for customers, bookings, tomorrow's schedule, and completed jobs.
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Google Business Profile
Picks up every new review and posts the replies you approve.
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Slack, Gmail, or Outlook
Booking summaries for your CSRs, reschedule requests for dispatch, and the owner's morning summary.
The details
Included
- Missed calls texted back from your business number, job details gathered by text, and a booking summary your CSR confirms with one reply.
- Tomorrow's appointments confirmed by text, with reschedules, cancellations, and access notes sent to your dispatcher.
- A review request after every completed job, with drafted replies to new Google reviews and the owner's approval before any reply below your rating goes public.
- One business texting number and one reply handler shared by all three, so a customer's reply reaches the right conversation.
- One connection to ServiceTitan, Housecall Pro, or Jobber for customers, bookings, appointments, and completed jobs.
- One morning summary for the owner covering overnight missed calls, unconfirmed visits, and new reviews.
- A test run of each part on real past calls, appointments, and jobs, and one walkthrough for your office.
Not included
- Answering live phone calls with a voice agent. Calls ring where they ring today.
- Moving jobs on your dispatch board, route planning, or technician assignment.
- Asking only happy customers for reviews, which Google's review policy does not allow.
- Estimate follow-up and membership renewals, which are separate packages.
- Your FlowRunner subscription and AI model usage, which are billed separately.
- Ongoing changes after launch, which are covered by the care plan or priced per change.
After launch, we keep it running.
On our care plan
We monitor it, fix it, and make your changes, with a named contact. Your team does nothing.
$300 a month, unlimited changes, cancel any month
Or run it yourselves
We hand it over and train your team on what it does and what to do if something looks off.
Changes later: $75 an hour
It keeps running. Your automation lives in a FlowRunner account in your business's name, so it never depends on us, and we hand everything over to you or whoever you choose.
$1,500
One-time build. Live in 3 weeks*. We keep it running.
* The timeline may need to be adjusted depending on the requirements we receive.
Our price covers the build: setup in your accounts, tuning on your own past data, and training your team. FlowRunner runs it from there. How we work
Extras that apply: your FlowRunner subscription, $45/month**, billed by FlowRunner, and your AI model usage, billed by your AI provider. Neither is included in our price. We set both accounts up for you. See FlowRunner pricing. ** FlowRunner pricing varies with the volume of calls and messages.
Frequently asked questions
Why these three and not estimate follow-up or memberships?
These three follow the same job from the first call to the review, and they share one texting number and one connection to your field-service system, so that setup is built once. Estimate follow-up and membership renewals are separate packages you can add whenever you are ready.
Can we start with one and add the others later?
Yes. Each part is also sold on its own. The bundle saves the repeated setup, because the number, the reply handling, and the system connection are built once.