Midnight Flow
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Home-services contractors

Every missed call and web lead answered in a minute.

Missed calls, web forms, and leads from Google, Angi, and Thumbtack get a text from your business within a minute, the job details are gathered by text, and your CSR confirms the slot with one reply.

One-time build
$1,500
Live in
2 to 3 weeks
Your time
About 4 hours
After launch
We keep it running
Runs on FlowRunner
$45/month*
Book a call See what you get

* FlowRunner pricing varies with the volume of calls and messages.

See it in action, step by step

What you get

  • A text back in a minute

    Every missed call, web form, and lead from Google, Angi, and Thumbtack gets a text from your business number.

  • Emergencies go to a person

    An active leak, a gas smell, or no heat rings your on-call tech right away.

  • Job details gathered

    The problem, the address, and a time window, collected by text before your office sees it.

  • Your office confirms the slot

    Your CSR gets a booking ready to go and confirms it with one reply.

  • In your field-service system

    New customers and confirmed jobs land in ServiceTitan, Housecall Pro, or Jobber.

  • A morning list

    Every call missed overnight, and where each one stands.

  • Kept running for you

    On the care plan, we monitor it, fix it, and make your changes. Your team does nothing.

  • Tested before launch

    We run it on your real past missed calls and walk your office through it.

How it runs

One real example, start to finish.

  • Runs on its own
  • A person on your team decides

  1. A call is missed

    A homeowner calls while your CSR is on another line.

  2. Texted back

    Minutes later, a text arrives from your business number.

  3. Job details gathered

    The address and a good time window are asked by text.

  4. Your CSR picks the slot

    A person decidesYour CSR gets the booking summary and replies with the window.

  5. Booked and confirmed

    Mike gets the window by text, and the job lands in your system.

What changes for your team

Your CSRs stop returning calls to people who have already hung up and moved on.

They start from a summary with the problem, the address, and the window, and their job is the part that needs a person: picking the right slot for the right tech.

Techs stop getting "can you call this guy back" messages on the job. The owner stops wondering what came in overnight; it is on one list in the morning. In a busy week, the same office keeps up with more calls, because the first reply and the detail-gathering already happened by the time anyone looks.

Fast replies win jobs. When EZ Flow Plumbing started answering every inquiry right away, day or night, booking conversion went from 25% to 75%.

You stay in charge.

The routine runs on its own. At these moments it stops, asks a person, and waits for the answer.

  • The caller describes an emergency, such as an active leak, a gas smell, no heat, or a burning smell from a panel.

    Phone call to your on-call tech or the owner, with the details in a follow-up text

  • A booking is ready and needs a slot on the schedule.

    Text or Slack message to your CSR, who replies with the window

  • The caller asks for a price, or for work outside your service list or area.

    Text to the owner, who replies with the answer or takes the call

  • A customer writes in with a complaint.

    Text to the owner with the message, who replies or calls

You set the rules, and can change them any time

  • Which phone lines are covered.
  • The first text and every follow-up question, with separate wording for business hours and after hours.
  • The service list, the service area, and the approved answers to common questions.
  • What counts as an emergency, and who is on call on which days.
  • Who gets booking summaries, by text or Slack, and who gets them next if the first person does not reply within the time you set.
  • The block list, the minimum call length, and whether existing customers with an open job are skipped.

Your part is small.

4 hours

of your team's time

2 to 3 weeks

to live

We build, connect, and testMidnight Flow
Phone system loginOwner or office manager, 15 min Week 1, day 1
Texting registrationOwner, 30 min Week 1, day 1
Field-service loginOwner, 30 min Week 1, day 1
Accounts setup callOwner, 30 min Week 1, day 1
Services and answersOffice manager, 1 hour Week 1, day 3
Test run reviewOwner, 1 hour Week 3, day 15

Project start

Monday, November 2

Going live

November 16 to 23

An estimate, if we start next Monday.

Want to start Monday, November 2?

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What can move the date
  • Business texting registration for your number, which the carriers review on their own schedule.
  • Calls arriving on several numbers or phone providers that each need connecting.
  • Your team's time to review the test run and approve go-live.

Works with what you already use

  • Missed calls
  • Your website form
  • Google Local Services Ads
  • Angi
  • Thumbtack
  • ServiceTitan
  • Housecall Pro
  • Jobber
  • Text messages

Product names and logos are trademarks of their owners. Midnight Flow is not affiliated with or endorsed by them.

25% to 75%

of inquiries booked at EZ Flow Plumbing in Dallas, once every inquiry got an instant reply.

Read the case study

Someone would text us at 8 PM with a plumbing emergency, and by the time we saw it the next morning, they'd already hired someone else. Now, every single inquiry gets an immediate response, day or night. Our booking rate tripled, and we actually had to hire two more technicians to keep up with all the new appointments.

Owner, EZ Flow Plumbing

The details

Included

  • Every missed call on your business lines caught, whether your phones run on Twilio, RingCentral, or CallRail.
  • Every web form and every lead from Google Local Services, Angi, and Thumbtack picked up as it arrives.
  • A text within a minute to every missed caller and every new lead, from your business number, in your wording, with separate wording for after hours.
  • A short text conversation that gathers the problem, the address, and a preferred time window, answering questions only from the service list and answers you approve.
  • A booking summary to your CSR or dispatcher by text or Slack, with everything needed to book, confirmed with one reply.
  • A confirmation text to the customer with the window your office picked.
  • New callers added as customers, and the confirmed booking recorded in ServiceTitan, Housecall Pro, or Jobber.
  • A morning list for the owner of every call missed overnight and where each one stands.
  • A test run on real past missed calls before go-live, and a walkthrough for your office.

Not included

  • Answering live phone calls with a voice agent. Calls ring where they ring today; this starts once a call is missed.
  • Quoting prices or diagnosing problems by text beyond the answers you approve.
  • Booking onto your dispatch board without someone in your office confirming the slot.
  • Changes to your phone system's call routing, menus, or greetings.
  • Your FlowRunner subscription and AI model usage, which are billed separately.
  • Ongoing changes after launch, which are covered by the care plan or priced per change.

After launch, we keep it running.

On our care plan

We monitor it, fix it, and make your changes, with a named contact. Your team does nothing.

$300 a month, unlimited changes, cancel any month

Or run it yourselves

We hand it over and train your team on what it does and what to do if something looks off.

Changes later: $75 an hour

It keeps running. Your automation lives in a FlowRunner account in your business's name, so it never depends on us, and we hand everything over to you or whoever you choose.

$1,500

One-time build. Live in 2 to 3 weeks. We keep it running.

Our price covers the build: setup in your accounts, tuning on your own past data, and training your team. FlowRunner runs it from there. How we work

Extras that apply: your FlowRunner subscription, $45/month*, billed by FlowRunner, and your AI model usage, billed by your AI provider. Neither is included in our price. We set both accounts up for you. See FlowRunner pricing. * FlowRunner pricing varies with the volume of calls and messages.

Book a call

Frequently asked questions

Will callers know they are texting an automation?

You choose the wording. We suggest signing the first text with your business name and saying a person will confirm the time, which is true here, because your CSR confirms every slot.

My main line is not on Twilio. Does that matter?

No. We work with the phone system your calls already run through, whether that is Twilio, RingCentral, or CallRail. If you use another provider, tell us on the first call.

Will it text spam calls or my existing customers?

You set the rules. Numbers on your block list, calls shorter than the length you set, and callers who already have a job on today's schedule can all be skipped.

Ready to scope this for your office?

Book a call to confirm the scope and the start date, or send a fit check and we will reply with next steps.

Book a call Take the fit check